Administrative Support
- Diary and Calendar management
- Setting reminders
- Call handling including monitoring of voicemails
- Inbox and Email management
- Project management
- Task management
- Travel arrangements
- Cloud file management (Dropbox, Google Drive etc)
- Data entry
- CRM management including database management
- Typing – copy typing, copy editing
- Proofreading
- Create Forms
- Document template creation
- Document creation and editing
- Preparing and editing Powerpoint Presentations
- Drafting letters, emails or internal communications
- Meeting preparation and support
- Research (both physical and online)
- Personal online shopping
- Sourcing and sending cards/gifts
- Recruitment support
- Office management
- Sourcing book editors and publishers
Email Management
- Setting up email accounts in Office 365 / Google workspace (or similar platforms)
- Set up folder / tags / label structures depending on software
- Replying to incoming emails
- Flagging and filing emails
- Unsubscribing from unwanted email lists
- Email archive
- Deleting spam and junk
- Forwarding inquiries/messages to appropriate team members
- Drafting email responses including canned responses
- Archiving emails
- Following up on sent emails that require a response
Customer Service
- Processing orders
- Responding to customer service tickets
- Handling customer inquiries
- Processing refunds
- Chasing outstanding payments
- Monitoring customer service channels
- Receptionist duties
- Respond to initial enquiries including sending canned responses
- Warm prospecting of leads
- Setting up or maintaining a CRM tool
- Management of client onboarding process
- Management of client termination process
- Client nurturing
Event Management
- Find venues
- Set up the ticketing software
- Research guest speakers
- Establish communications with guest speakers/attendees
- Create promotional materials for the event
- Manage the logistics of the actual event
- Manage attendee lists
- Arrange supporting materials (name badges, conference packs etc)
- Liaise with the Audio Visual team
- Manage post-event feedback
Technical Design
- Using industry-standard CAD software to create precise designs and plans
- Capturing accurate measurements and translating them into detailed drawings
- Visualising spaces and understanding dimensions in a practical context
- Reading drawings using scales and taking measurements
Social Media
- General Social Media Management tasks
- Creation of social media accounts / profiles
- Moderation of social media groups or profiles
- Creation and scheduling of social media content
- Creation of social media graphics including banners, headers and backgrounds and
- sourcing images
- Monitoring of social media accounts and responding to enquiries and interactions
- Writing blog posts
- Uploading blog posts to websites
Finance
- Create invoice templates
- Sending invoices
- Processing payments / invoices / receipts
- Chasing late payments
- Bookkeeping
- Send payment reminders
ECommerce/ Online Shop Management
- Uploading product details
- Writing product descriptions
- Manage marketplace accounts
- Processing orders
- Manage the inventory
Content Marketing
- Sourcing images
- Creating graphics
- Editing graphics
- Logo and template design
- Uploading and editing posts
- Scheduling posts
- Proofreading posts
- Generate topic ideas
- Draft content
- Topic research
- Repurpose content / Update old posts with new content
- Moderate blog comments
- Draft weekly newsletter content
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